2.2 Promoting transparency and objectiveness in tax administration

By the end of 2013 it is planned to amend the code of professional ethics and liability in tax administration, and to introduce the system of professional conduct oversight and conflict of interest management within the tax administration services. It is also planned to fully switch to an online regime process, which means that at least 90 percent of all taxpayers’ reports should be processed online. To raise public awareness and improve customer care, customer service and information centers will be established to provide assistance to taxpayers. By the end of 2013 it is planned to increase the number of customer service users by 15 percent as compared to the baseline. Relevant guidelines for taxpayers will be available online and updated regularly.

KEY IMPACT BENCHMARK - Visitors and customers number and dynamics Electronic taxpayers number and dynamics E-return ratio and its changes.

DATE - May 18, 2011 - Dec 31, 2013

BUDGET - $US 14,900,000.00

IMPLEMENTING ORGANIZATION - State Revenue Committee of the Government of the Republic of Armenia

EXECUTING AGENCY - State Revenue Committee of the Government of the Republic of Armenia

PARTNER ORGANIZATIONS - WB, USAID

DONOR - WB

ESTIMATED NUMBER OF PEOPLE REACHED - 170,000