1.1 Fostering Open Government through E-Governance

  • Introduction of a unified payment system (portal):

A single payment system of state fees (licenses, permits, services, etc.), which will allow payment by bank credit card or a terminal. Through this system the amount paid will be available for observation by the state body.

KEY IMPACT BENCHMARK - Number of users, number of transactions

DATE- Apr 16, 2012

BUDGET - $US 40,000.00

IMPLEMENTING ORGANIZATION - Government Staff

EXECUTING AGENCY -Ministry of Finance

DONOR - World Bank

ESTIMATED NUMBER OF PEOPLE REACHED - 500,000

  •  State car inspection improvements; vehicle registration, provision of drivers’ licenses, electronic system of penalties and payments.

The one-stop shop principle for car registration, driver's license provision, fine payment, tracking the process with 12-digit code.

KEY IMPACT BENCHMARK - Decreasing time to register vehicle from 2 days to 40 minutes

DATE - May 22, 2012

BUDGET - $US 195,000.00

IMPLEMENTING ORGANIZATION - Police

EXECUTING AGENCY - Police

PARTNER ORGANIZATIONS - WB, EU

ESTIMATED NUMBER OF PEOPLE REACHED - 75,000

  • Implementation of an electronic system for consular services:

The electronic system of consular services (provision and exchange of passports, passport validity extension, providing background check information and certificates of return, etc.).

KEY IMPACT BENCHMARK - Number of applicants, timing for services provision, deadlines of provided services, number of mistakes

DATE - Apr 16, 2012

BUDGET - $US 55,000.00

IMPLEMENTING ORGANIZATION - Ministry of Foreign Affairs

EXECUTING AGENCY - Ministry of Foreign Affairs

PARTNER ORGANIZATION - Police

ESTIMATED NUMBER OF PEOPLE REACHED - 300,000

  • Implementation of Mail-Armenia system:

A personal e-mail address will be provided to citizens who apply for a passport for the first time. All types of state notifications will be submitted to that address.

KEY IMPACT BENCHMARK 

  1. Fully functional email platform with integrated electronic signature should be deployed
  2. Citizen and business should be able to send/receive official and legally binding emails
  3. All state agencies should be integrated into the system

DATE - Dec 01, 2012 - Jul 01, 2013

BUDGET - $US 200,000.00

IMPLEMENTING ORGANIZATIONS - AI Partnership LTD, Ekeng CJSC

EXECUTING AGENCY - Ekeng CJSC

PARTNER ORGANIZATION - AI Partnership LTD

DONOR - EU

ESTIMATED NUMBER OF PEOPLE REACHED - 1.500.000

  • Introduction of e-statistics system:

State statistical service reports via electronic filing system.

KEY IMPACT BENCHMARK - Introduction of electronic reporting system and elimination of repeated information requests from businesses.

DATE - May 22, 2012

BUDGET - $US 195,000.00

IMPLEMENTING ORGANIZATIONS - State Statistical Service, Staff of Government

EXECUTING AGENCY - State Statistical Service

PARTNER ORGANIZATIONS - State revenues Committee, Ministry of Justice, Ministry of Territorial Administration

DONOR - EU

ESTIMATED NUMBER OF PEOPLE REACHED - 150,000

  • Introduction of e-documentation sharing system in urban communities:

All 48 urban Administrations of Armenia will be connected to the Mulberry electronic documentation sharing system.

KEY IMPACT BENCHMARK 

  1. All urban municipalities have introduced electronic document flow management system.
  2. All urban municipalities’ electronic document flow management systems are connected with government bodies’ information system
  3. Less paperwork in municipalities leading to improved municipal administration which leads to delivery of quality services.

DATE - Jan 18, 2011 - Mar 15, 2013

IMPLEMENTING ORGANIZATIONS - Ministry of Territorial Administration, Government Staff

EXECUTING AGENCY - Information Systems Development and Training Center NGO

ESTIMATED NUMBER OF PEOPLE REACHED - 960,000